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Draco OSS® Modulo DPC

Captive Portal for Management and Collection

Draco® DPC it's a system that manages the information provided by the Billing System Operator or the staff in charge of this task, this way makes possible to establish the type of service depending state in which the customer's account payable.It is the most effective tool to achieve automation of the collection, identifies customers who have debit, disconnection and / or cancellation for non payment service.

As soon as the customer has a debit with the company to overcome the consumption of Bandwidth may not continue in the desired website and a captive portal will appears in the screen reporting his collection situation, as well as its debit.

Talking of telephony, through IVR (integrated) notifies the customer (in the case is not required make it by CMS Softswitch). This captive portal can be used by the company to communicate, advertising, new promotions, news, congratulations, among others, increasing profitability for your company.

How does Draco® DPC works

Draco® DPC is loaded with the company billing systems information, whether centralized or distributed. It identifies customers who have debit or cancellation services for Internet and telephony. When it comes to Internet service, began automatic the customer cable modem sending to the captive portal which is responsible for notifying the state of disconnection or cancellation and debit with the company not allowing opening the desired website.

The Security that SICA give to the company ensuring that customers do not violate the captive portal lies in the not using free software that is vulnerable.

In the case of telephony service proceeded to show the captive portal, using the IVR (integrated) in the event that only hired telephone service.

 

Benefits of using Draco® DPC

  • Effective and complete integration with the billing system of cable operator, no matter whether it is centralized or distributed. Completely automates the disconnection process, achieving it immediately
  • API's where the cable operator required to use the Draco® DPD without giving access to its billing system (Billing / CRM).
  • Avoids cable modems and / or e-MTAs continue serving, even though they must be deactivated. Informs the client the reason why he can not use the service, as well as the amount overdue.
  • Avoid misunderstandings with the customer keeping it informed of its debtor status.
  • Avoid unnecessary phone calls from call center to the client. Avoid procedures via Head End disconnection, billing areas, etc..
  • Operating costs Reduction (OPEX).
  • Security customers who really should not use the service do not use bandwidth in HFC networks and Cable operator links.
  • CHURN reduction.