 |
|
|
|
|
|
|
|
 |
 |
 |
 |
SIE Advanced BSS®
|
Orders analysis Having as an objective improve the time for the attention of clients, the orders analysis module allows getting information about the orders of services, analyzed them by the technician that cover it, register date, type of services, type of equipment, contract reference, signal status, among other filters. Also it is possible to visualize the attended order and the ones that are unresolved. With this information are likely analyzed strategies points in the technical area in order to improve the orders attention in specific items as time reduction, or give training to the technical personnel to achieve better abilities or maybe reorganized technician groups. |
How works To get information about the finished orders by the technical area, it is necessary to define filters such as order data (rage of folios; register date, request service, technician that cover the order, etc.) red localization (plaque number, tap, branch and pole); products or signals of the clients (television, internet and telephony) or contract information (subscriber name, address, contract number, etc.). |
Benefits
|
